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Frequently Asked Questions

We are sorry if you are having issues within the Team Shelby site. Please take a look at some common questions below. If you don’t see an answer to your question please feel free to contact us by using the form HERE.


I’m having trouble purchasing my membership, what are the steps?

  • Start by going to the link HERE
  • Click the Purchase Full Membership button
  • Log in to your account. If you don’t have an account, click the Registry button and sign up
  • In the following page, please fill out the shipping address, select a T-Shirt size, fill in payment information, and hit Submit.
  • You should receive a confirmation in your email.

I can’t login with my email address and password form the old site.

  • Click the Login icon in the top right portion of
  • Select the Forgot Your Password button
  • Fill in your User Name, or Email Address, you do have to supply both
  • You should receive an email with the steps to reset your password, click the Send Reset Link button

I ordered my Full Membership, when can I expect it to arrive?

Membership kits ship weekly and can take up to 4 to 6 weeks. We do not have tracking for these membership kits at this time.

I got a confirmation email, but don’t see my card billed?

Please allow 1-3 days for the purchase to be shown on your card.

How do I contact Team Shelby?

Please send your contact information and issue at the form HERE. We will do our best to get back to you as quickly as possible!


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